TELECOM & DATA CENTER MANAGEMENT
COREFIN Telecom and Data Centers is a digital management solution, that utilises “world’s best” practices and the cutting-edge cloud technology of Microsoft Cloud tools and apps like MS Azure, Dynamics 365, Power BI, & Azure ML. From the initial interaction with prospects to post sale services to cross-sales strategy execution, this solution manages every part of the process.
Out-of-the-box or Tailored made?
We offer a wide range of ready modular solutions as well as broad expertise in building tailored solutions. Whatever you need to see your business grow – we have it!
Track the entire sales process from initial request to order fulfilment over Omni channel collaboration with all stakeholders, & end clients over mobile application or client portal.
• Lead – collect basic prospect info, identify needs, collaborate with easy.
• Opportunity – once a lead is contacted, suggest a proper solution by using a built-in configurator
• Quote – create a quote in a few minutes and send it over to the prospect
• Sales Order – when the prospect is happy with the offered conditions, turn the quote into an order
• Fulfillment/Execution - configure the needed devises, set ups and configurations, test and put in exploitation, inform the client
• Invoicing - invoice generation, payment & collection management, document generation and integration with online payment providers
• Automated workflows for each stage of the sales process for better overview
• Fully automated notification engine
• Keep track of all communication channels with clients
• Lead – collect basic prospect info, identify needs, collaborate with easy.
• Opportunity – once a lead is contacted, suggest a proper solution by using a built-in configurator
• Quote – create a quote in a few minutes and send it over to the prospect
• Sales Order – when the prospect is happy with the offered conditions, turn the quote into an order
• Fulfillment/Execution - configure the needed devises, set ups and configurations, test and put in exploitation, inform the client
• Invoicing - invoice generation, payment & collection management, document generation and integration with online payment providers
• Automated workflows for each stage of the sales process for better overview
• Fully automated notification engine
• Keep track of all communication channels with clients
• Full integration between Sales & Marketing departments
• Instantly segment prospects and customers into highly targeted marketing lists
• Ability to execute marketing campaigns in a few minutes
• Choose from complex multi-channel campaigns or a few-clicks Quick campaigns wizard
• Execution of campaigns across multiple channels (email, sms etc.) and measurement of effectiveness by channel
• Assignment of campaign activities (phone calls, tasks) to related employees/teams
• Built-in Mail Tracking
• Automated Email campaigns for contract renewals, client birthdays and other events
• Coordinate Marketing & Sales activities
• Manage impact of marketing activities on sales
• Take informed decisions with ease
• Instantly segment prospects and customers into highly targeted marketing lists
• Ability to execute marketing campaigns in a few minutes
• Choose from complex multi-channel campaigns or a few-clicks Quick campaigns wizard
• Execution of campaigns across multiple channels (email, sms etc.) and measurement of effectiveness by channel
• Assignment of campaign activities (phone calls, tasks) to related employees/teams
• Built-in Mail Tracking
• Automated Email campaigns for contract renewals, client birthdays and other events
• Coordinate Marketing & Sales activities
• Manage impact of marketing activities on sales
• Take informed decisions with ease
The system has a flexible product/service definition capabilities and supports multi-level categorization of products and services with the ability to group them in a bundle with individual pricing and behavior
• Flexible product catalogue and product bundles
• Price lists for different client type, region, currencies
• Layered Prices based on the quantity
• Discounts (based on sales agents or departments)
• Discount approvals based on the discount amount / %
• Multiple units of measures
• Billing type: fixed price, usage-based, predefined allowance for a period
• Frequency of billing
• Additional billing for additional resource usage (based on specific UOM)
• Suppliers’ information: versions, lead-time, price lists, discounts etc.
• Dependency between the UOM, period of billing and quantity
• Billing Terms: advance payment, end-of-period, client specific terms
• Ability to lock system defined pricing
• Flexible product catalogue and product bundles
• Price lists for different client type, region, currencies
• Layered Prices based on the quantity
• Discounts (based on sales agents or departments)
• Discount approvals based on the discount amount / %
• Multiple units of measures
• Billing type: fixed price, usage-based, predefined allowance for a period
• Frequency of billing
• Additional billing for additional resource usage (based on specific UOM)
• Suppliers’ information: versions, lead-time, price lists, discounts etc.
• Dependency between the UOM, period of billing and quantity
• Billing Terms: advance payment, end-of-period, client specific terms
• Ability to lock system defined pricing
• Order generation, revenue estimation, automated notifications
• Task generation to relevant parties and departments
• Order fulfilment and performance management/KPI tracking
• Contract Life Cycle Management: flexible upgrades/downgrades, terms amendments, renewals & cancellation
• Identify, locate and manage all physical assets
• Payment & Collection Management
• Billing and Invoicing
• Task generation to relevant parties and departments
• Order fulfilment and performance management/KPI tracking
• Contract Life Cycle Management: flexible upgrades/downgrades, terms amendments, renewals & cancellation
• Identify, locate and manage all physical assets
• Payment & Collection Management
• Billing and Invoicing
• Register a case over the phone, by email or from a client web interface
• Automated notifications on case status changes
• Manage client support entitlement
• Track enhanced SLA Details (1st Response time, resolution time etc.)
• Overview of the case progress
• Predefined case resolution steps and procedures
• Track automatically “Total Billable Amount“, „Amount within Service Plan“ and „Net Billable Amount“ etc.
• Identify problematic areas within Customer Service Department (e.g. too long response time, low satisfaction rates)
• Take Actions to keep clients happy
• Run monthly reports on support usage
• Automated notifications on case status changes
• Manage client support entitlement
• Track enhanced SLA Details (1st Response time, resolution time etc.)
• Overview of the case progress
• Predefined case resolution steps and procedures
• Track automatically “Total Billable Amount“, „Amount within Service Plan“ and „Net Billable Amount“ etc.
• Identify problematic areas within Customer Service Department (e.g. too long response time, low satisfaction rates)
• Take Actions to keep clients happy
• Run monthly reports on support usage
• Link payments with contract receivables and payables
• Warehouse Planning
• Purchase Stock Level Tracking and Planning (everything is automated!)
• Supply Management
• Accounting & Financial Management
• Expense/Profit analytics & dimensions
• Billing & invoicing
• Asset Management & Amortization Planning
• Device Maintenance Management
• Link payments with contract receivables and payables
• Track Overpayments and partial payments
• Budgets Management
• Warehouse Planning
• Purchase Stock Level Tracking and Planning (everything is automated!)
• Supply Management
• Accounting & Financial Management
• Expense/Profit analytics & dimensions
• Billing & invoicing
• Asset Management & Amortization Planning
• Device Maintenance Management
• Link payments with contract receivables and payables
• Track Overpayments and partial payments
• Budgets Management
• Management of various payment plans ( One-off transactions, Installments, Deposits and more)
• Seamless integration with online payment providers (e.g. paypal)
• Compatible with all types of payment – cards, cash, cheques or vouchers
• Loyalty Programme integration available (Loyalty points and cards)
• Automatic screening and reports on non-received payments
• Notification of relevant internal and external parties about late payments
• Powerful notification engine to company employees for upcoming payments
• Email (or other) reminders to customers that payment is still pending
• Sub-campaigns per email for overdue payments
• Management of additional charges on delayed payments
• Excellent tool to prevent cash flow problems
• Seamless integration with online payment providers (e.g. paypal)
• Compatible with all types of payment – cards, cash, cheques or vouchers
• Loyalty Programme integration available (Loyalty points and cards)
• Automatic screening and reports on non-received payments
• Notification of relevant internal and external parties about late payments
• Powerful notification engine to company employees for upcoming payments
• Email (or other) reminders to customers that payment is still pending
• Sub-campaigns per email for overdue payments
• Management of additional charges on delayed payments
• Excellent tool to prevent cash flow problems
A number of predefined reports–as well as flexible configuration engine–use the seamless efficiency of Microsoft Power BI.