TELECOM & DATA CENTER

Track the entire sales process from initial request to order fulfilment over Omni channel collaboration with all stakeholders, & end clients over mobile application or client portal.

• Lead – collect basic prospect info, identify needs, collaborate with easy.

• Opportunity – once a lead is contacted, suggest a proper solution by using a built-in configurator

• Quote – create a quote in a few minutes and send it over to the prospect

• Sales Order – when the prospect is happy with the offered conditions, turn the quote into an order

• Fulfillment/Execution – configure the needed devises, set ups and configurations, test and put in exploitation, inform the client

• Invoicing – invoice generation, payment & collection management, document generation and integration with online payment providers

• Automated workflows for each stage of the sales process for better overview

• Fully automated notification engine

• Keep track of all communication channels with clients

• Full integration between Sales & Marketing departments

• Instantly segment prospects and customers into highly targeted marketing lists

• Ability to execute marketing campaigns in a few minutes

• Choose from complex multi-channel campaigns or a few-clicks Quick campaigns wizard

• Execution of campaigns across multiple channels (email, sms etc.) and measurement of effectiveness by channel

• Assignment of campaign activities (phone calls, tasks) to related employees/teams

• Built-in Mail Tracking

• Automated Email campaigns for contract renewals, client birthdays and other events

• Coordinate Marketing & Sales activities

• Manage impact of marketing activities on sales

• Take informed decisions with ease

The system has a flexible product/service definition capabilities and supports multi-level categorization of products and services with the ability to group them in a bundle with individual pricing and behavior

• Flexible product catalogue and product bundles

• Price lists for different client type, region, currencies

• Layered Prices based on the quantity

• Discounts (based on sales agents or departments)

• Discount approvals based on the discount amount / %

• Multiple units of measures

• Billing type: fixed price, usage-based, predefined allowance for a period

• Frequency of billing

• Additional billing for additional resource usage (based on specific UOM)

• Suppliers’ information: versions, lead-time, price lists, discounts etc.

• Dependency between the UOM, period of billing and quantity

• Billing Terms: advance payment, end-of-period, client specific terms

• Ability to lock system defined pricing

• Order generation, revenue estimation, automated notifications

• Task generation to relevant parties and departments

• Order fulfilment and performance management/KPI tracking

• Contract Life Cycle Management: flexible upgrades/downgrades, terms amendments, renewals & cancellation

• Identify, locate and manage all physical assets

• Payment & Collection Management

• Billing and Invoicing

• Register a case over the phone, by email or from a client web interface

• Automated notifications on case status changes

• Manage client support entitlement

• Track enhanced SLA Details (1st Response time, resolution time etc.)

• Overview of the case progress

• Predefined case resolution steps and procedures

• Track automatically “Total Billable Amount“, „Amount within Service Plan“ and „Net Billable Amount“ etc.

• Identify problematic areas within Customer Service Department (e.g. too long response time, low satisfaction rates)

• Take Actions to keep clients happy

• Run monthly reports on support usage

• Link payments with contract receivables and payables

• Warehouse Planning

• Purchase Stock Level Tracking and Planning (everything is automated!)

• Supply Management

• Accounting & Financial Management

• Expense/Profit analytics & dimensions

• Billing & invoicing

• Asset Management & Amortization Planning

• Device Maintenance Management

• Link payments with contract receivables and payables

• Track Overpayments and partial payments

• Budgets Management

• Management of various payment plans ( One-off transactions, Installments, Deposits and more)

• Seamless integration with online payment providers (e.g. paypal)

• Compatible with all types of payment – cards, cash, cheques or vouchers

• Loyalty Programme integration available (Loyalty points and cards)

• Automatic screening and reports on non-received payments

• Notification of relevant internal and external parties about late payments

• Powerful notification engine to company employees for upcoming payments

• Email (or other) reminders to customers that payment is still pending

• Sub-campaigns per email for overdue payments

• Management of additional charges on delayed payments

• Excellent tool to prevent cash flow problems

A number of predefined reports–as well as flexible configuration engine–use the seamless efficiency of Microsoft Power BI.