Elite Insurance

Transforming Business Operations with COREFIN Insurance Leveraging Microsoft Dynamics 365 CRM

Elite Insurance, headquartered in the United Kingdom and with a presence in Gibraltar, is an international insurance company. They offer general insurance products on 3 continents through brokers or using their direct retail channels. While Elite Insurance initially specialized primarily in legal insurance, their general insurance segment was relatively modest. As part of their growth strategy, they aimed to expand their portfolio of general insurance products.

Elite Insurance was in search of a flexible business management solution that could accommodate their complex requirements across various aspects of their operations, including insurance product definition, policy lifecycle management, claims processing, and reinsurance management. Additionally, they were looking for a software tool that could streamline and automate their sales and marketing processes, enabling them to deliver fast and high-quality services to their customers. As a final enhancement to their solution, they envisioned the implementation of a self-service client portal. Alongside improving client interactions, they also aimed to revamp their approach to working with brokers and agents.

The team of COREFIN offered the ideal solution to address these requirements: the implementation of COREFIN Insurance solution based on Dynamics 365 covered the various collaboration channels with stakeholder and optimized business operations by effectively encompassing all sales channels, including customer-facing processes, and enhanced collaboration with brokers. The added value was focused mainly in the following areas:

End-clients: flexible quotation process, policy management and MTAs, 24/7 self service and notification tool via the self service web portal;
Brokers collaboration: flexible product configuration focused on the brokers needs, bordereau imports for policies issued, premium collected, claims incurred, and claims paid.

The results

Full automation of businessprocesses, such as policy issuance, underwriting, claims processing, and customer management. This leads to increased operational efficiency and reduced manual effort.
With real-time access to data and analytics, insurance professionals can make quicker and more informed decisions, enabling them to respond to customer needs and market changes more effectively.
Out-of-the-box CRM features, enabling personalized communication and faster response times to inquiries and claims.
Flexibility to create new insurance products and pricing models by providing insights into market trends and customer preferences.
More efficient and transparent claim management process

“We managed to integrate all business processes in a centralized management solution. This gave the client more flexibility and the right tool to expand their business offering.”