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Novatel, Deutsche Telekom

  • Novatel, Deutsche Telekom Group
  • COREFIN Telecom & DataCenter, MS Dynamics NAV, COREFIN Connector CRM-NAV, COREFIN Payment & Collection
  • 2017

Revolutionizing the telecom business with Microsoft Ecosystem – A Groundbreaking Success Story

Novatel was established in 2004 as a part of the Deutsche Telekom Group. As a member of one of Europe’s largest telecommunications companies, Novatel provides a competitive alternative in the Bulgarian communication market. As Novatel’s business continued to grow, the need for a flexible and scalable integrated software solution became imperative. A crucial requirement for the new management solution was to encompass the entire sales lifecycle, from initial lead entry, through the offering of flexible terms and options during the quotation stage, all the way to contract signing and billing. At the same time, Novatel also aimed to diversify its range of services and products by providing more flexible bundles of telecom and cloud services. Their goal was to expand their market presence and engage more effectively with clients and their evolving needs.

Through a collaboration with the local Microsoft office, COREFIN was chosen as the preferred partner to solve those requirements. COREFIN’s solution for Telecoms and Datacenters, built on MS Dynamics 365, stepped on the standard sales process of Dynamics, and expanded it to be tailored specifically for the industry. COREFIN provided the needed flexibility for product configuration and pricing based on various units of measurement as well as the combination of products into bundles. Furthermore, the ready-made solution was adaptable enough to encompass the contract amendment process and the complex product billing, inherent for this sector. Additionally, to streamline the entire with a single integrated solution, COREFIN introduced their in-house built connector from CRM to NAV to manage end-to-end the billing and payment lifecycle. To facilitate this process, additional interfaces to external systems were introduced to gather consumption data as an enhancement to the system.


Streamlined Sales Process: Achieve a fully automated sales process from the initial request to post-contractual billing and contract amendment, while also identifying cross-sale opportunities.
Competitive Pricing Flexibility: Gain the ability to introduce new competitive terms, such as discounts for longer commitment (uplift models).
Comprehensive Client Profiling: Obtain a 360-degree client view for enhanced client profiling and recommendations based on historical data.
Efficient Collaboration: Automate internal collaboration and approval processes with seamless integration with Microsoft Outlook and MS Flows.
Enhanced Customer Engagement: Boost customer engagement by implementing loyalty schemes through the COREFIN Loyalty Management module.
Transparency in Product-Device Linkage: Establish a direct link between configured products and physical devices, providing greater transparency.
Resource Management Tools: Access all necessary tools for improved capacity allocation and resource management.
Built-in Performance Metrics: Utilize built-in Key Performance Indicators (KPIs) for enhanced efficiency and performance management.
Scalable Platform: Benefit from an endlessly scalable platform to support future growth initiatives.

“Having the right platform to manage our clients and offering, we finally managed to focus on our core services“

Kamen Georgiev
Sales Director
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